1. What types of candles does your store offer?

• We offer a range of scented candles. Explore our collection to find the perfect candle for any occasion.

2. How long does shipping take?

• Shipping times vary depending on your location and the shipping method selected. Orders shipped via USPS typically take 3-5 business days for delivery within the United States. Please note that delivery times may be affected by external factors such as holidays or inclement weather.

3. Do you offer international shipping?

• No, we currently do not offer international shipping. We apologize for any inconvenience this may cause.

4. How can I track my order?

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the USPS website or through our website's order tracking feature.

5. What is your return policy?

• Please refer to our refund policy for information on returns, exchanges, and refunds. We want you to be completely satisfied with your purchase, and we strive to make the return process as simple and hassle-free as possible.

6. Are your candles made with natural ingredients?

• Yes, our candles are made with high-quality, natural ingredients, including soy or coconut wax, essential oils, eco wood, and cotton wicks. We prioritize sustainability and eco-friendliness in our candle-making process.

7. Do you offer customization options for candles?

• At this time we only customize event orders. For event orders, please contact us for personalized recommendations and customization options.

8. How can I contact your store for assistance?

• You can contact our customer service team by emailing Hello@mystiqphoenix.com or using the contact form on our website. We are here to assist you with any questions or concerns you may have about our products or services.

9. How do I trim wood wick candles for optimum burn after each use?

• To ensure an optimal burn, trim the wood wick to 1/8 inch after each use using a wick trimmer or simply pinch off the burnt portion with your fingers. This helps prevent the wick from becoming too long and ensures a clean, even burn for your next use.

10. Do you offer wholesale or bulk orders?

• We limit orders to a maximum of 2 candles per scent or collection to maintain the quality and integrity of each batch. For example, if you would like to purchase more than 2 candles of the same scent or from the same collection, you will need to place separate orders.

11. How can I place an event order?

• For event orders, please contact TMPhoenix@mystiqhoenix.com. Our team will be happy to assist you with your event planning